Shipping & Returns

DELIVERY INFORMATION.

All our deliveries are sent by standard post and dispatched only after your order has been processed by Kittiwake.
Postage costs are calculated at checkout and are;
1 book = £1.00
and then 25p extra for each additional book thereafter.
If you require any special form of delivery then please contact us via the contact page on this website BEFORE processing your order through the checkout.

RETURNS

(1) Introduction
We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
...
(2) Returns
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within [30] days following the date of [purchase / delivery] of the product;
(b) the returned product is unused, in its original [unopened] packaging [(with any seal or shrink-wrap intact)][, with any labels still attached,] and otherwise in a condition enabling us to sell the product as new;
...
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must: [advise us within 30 days of purchase]
...
(4) Exclusions
The following kinds of products may not be returned under this policy:
[(a) damaged products, opened products and products not returned within the period set out in Section 1 and 2 above;
....
(5) Refunds
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
...
(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product
; (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product

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